RETURN & EXCHANGE

Effective Date: July 1, 2026

 

1. Return Period

Items may be returned or exchanged within 14 days of delivery.

2. Return Eligibility

To be eligible for a return or exchange, items must meet all the following conditions:

  • Unworn, unwashed, and unaltered

  • All original tags and labels attached

  • In new and unused condition

  • SALE items are not eligible for return or exchange

3. Shipping Fees & Change of Mind

  • For returns or exchanges due to a change of mind, personal preference, or fit/styling issues (rather than a manufacturing defect or damage), customers are responsible for purchasing and providing their own return shipping label.

  • Initial and return shipping charges are non-refundable unless the return is due to our error.

4. Refunds

  • Refunds will be issued to the original payment method once returned items are received and inspected.

5. Exchanges

  • Exchanges are available for size only, within the same style and wash, subject to availability.

  • If the requested item is unavailable, a refund will be issued.

  • For different styles or washes, the original item must be returned and a new order must be placed.

6. Return Process

  • All return requests must be initiated through customer service at shop@risenjeans.com.

  • Returned packages must include order information for processing.

7. Inspection & Approval

  • All returned items are subject to inspection upon receipt. Returns that do not meet policy requirements may be denied.

8. Purchase Source

  • We only accept returns for items purchased directly from our official website. Items purchased from other retailers must be returned to the original place of purchase.